Guests call and text about free rooms, check-in, parking and pets at all hours. Your agent checks your booking engine, sends a link with the dates already in it, and passes the rest to the front desk.
Free, no commitment. In English, Spanish and any language your customers speak.
A traveler who calls at 11 p.m. from the highway books whoever picks up first. Your agent answers every call and text at once, with a booking link for the dates they asked about.
Check-in time, parking, breakfast, pets, the pool. Your agent answers all of these from your website, so the team can look after the guests at the desk.
When nobody answers, guests go back to Expedia or Booking.com and you pay the commission. When your agent sends a link to your own booking engine, the booking stays yours.
Sample conversations from hotels, motels and inns. Every answer comes from your website, your booking engine or your team.
Do you have a room free from Friday to Sunday for two?
I checked the booking engine just now: two room types show for those dates. I’ve sent you a link with the dates filled in, where you can finish booking.
Call length 00:44
Do you have a room tonight? I’m driving a truck with a trailer.
Tonight’s rooms are on our booking page; I’ve texted you the link. There’s free parking with room for trucks and trailers behind the building.
What time is check-in? We land at 9 a.m.
Check-in is from 3 p.m. You can leave your bags at the front desk from the morning, and if your room is ready earlier, the desk will text you.
Is there parking, and how much is it?
There’s valet parking for $38 a night, and self-parking in the public garage across the street. No need to book ahead.
Can we bring our dog?
Let me check with the innkeeper, and I’ll come back to you here.
TeamYes, one dog under 40 lb, $25 a night
You can! One dog under 40 lb is welcome, for $25 a night. Just add it to your booking.
¿El desayuno está incluido?
Sí, con la tarifa flexible: desayuno continental de 7 a 10 a. m. Con la tarifa no reembolsable se puede agregar por $18 por persona.
+1 (615) •••-6604
Guest asked on chat: “Can you call me about an accessible room?”
Hi, this is the hotel’s AI assistant, and this call is recorded. You asked us to call about an accessible room?
Yes, my mother uses a wheelchair.
We have two ADA rooms with a roll-in shower. I’ve sent your dates to the front desk so they can hold one for you.
For hotels, motels and inns only: when a guest asks about dates, your agent opens your booking engine for those dates, reads what it shows at that moment, and sends a link with the dates and guest count already in it. It never books on its own and never promises a rate.
Using another engine, such as the one built into your PMS? Your agent sends your booking link as it is, and the guest picks the dates.
Rates and availability come only from what your booking engine shows at that moment, always as “what the site shows now”, never as a promise.
Reservations are made on your own booking engine. Special requests, like connecting rooms or a late check-out, go to the front desk.
If a guest types a card number into the chat, your agent asks them not to and points them to your secure payment page.
It says it’s an AI assistant at the start of every conversation, and on the phone that the call is recorded.
On your hotel’s website, next to the Book button: answers questions and sends links with the dates in them.
International guests and guests who already booked write on WhatsApp about arrival times, parking and room requests.
Answers your local front-desk number when nobody can pick up, day and night, in the caller’s language.
Texts from your local number: short answers and booking links, the way most guests in the US prefer.
Every channel in every plan, with a local number in your area code. Pick by the number of people on your team.
100+ employees or several locations
Custom quote
For chains and larger businesses: priced by how much you use it.
Ask for a quotePrices in US dollars, before tax. Call minutes beyond your plan: $0.25 a minute. Chat and texts don’t count toward minutes. If Meta charges for WhatsApp messages the business starts, that cost is passed on as is. Cancel any month.
It opens your booking engine for the guest’s dates and reads what it shows at that moment, just as a guest would. It presents that as what the booking site shows now and sends a link with the dates in it. It never logs in to your property management system or changes anything.
No. Reservations happen on your own booking engine, and changes or cancellations go to the front desk on WhatsApp and by email with all the details.
Yes. Even without a booking engine, your agent answers from your website, collects the dates and number of guests, and sends them to you. The smallest plan is for businesses with up to 5 people.
Yes. Your hotel gets a local US number with its own area code. Forward your front-desk line to it after hours or when the desk is busy, and guests can text the same number.
They text or message it as they would the front desk: the Wi-Fi password, pool hours, a ride to the airport. Anything that needs the team, like extra towels, goes to the front desk with the room number.
Type your hotel’s website and watch your agent answer and check availability.
Free. No sign-up, no card.