Can I try a class first? I’m on ClassPass.
Yes! Your first class is free, and we’re on ClassPass too. Here’s the link to pick a time on our Mindbody schedule.
- Shared the business’s own booking link
- Answered from the business’s own info
An AI front desk that fills trial classes
People ask about a trial class late at night, right after deciding tomorrow is the day. Your agent answers about the schedule and prices, sends your sign-up link, and passes freezes to the front desk.
Free, no commitment. In English, Spanish and any language your customers speak.
Where new members drop off
An unanswered trial-class question
Someone who asks “Can I try a class?” and waits a day for an answer loses the urge. Your agent replies at once with the link to pick a class.
The front desk answers schedule questions all day
“When’s the 6 a.m. spin?”, “Is there parking?”, “Do I need a towel?”. It’s all on your website, and your agent answers without pulling trainers off the floor.
Freezes and cancellations everywhere
Freeze requests arrive by text, DM, voicemail and email. Your agent collects the name, membership type and dates, and sends them to the front desk in one message.
What members ask, and how your agent answers
Sample conversations from a gym in Denver and from Pilates, yoga, boxing, spin and CrossFit studios.
Call length 00:48
Can I freeze my membership for a month?
Freezes are up to 30 days a year under the gym’s terms. I’ve sent your request to the front desk to confirm.
- Passed it to the team
- Answered the business’s local number
- Answered from the business’s own info
How late are you open on Sundays?
On Sundays the gym is open from 7 a.m. to 8 p.m., and the pool closes an hour earlier.
- Answered from the business’s own info
I have a herniated disc. Can I join classes?
I can’t say whether practice suits your condition. It’s worth checking with your doctor and telling the teacher before class. I’ve passed your question to the team.
- Passed it to the team
- Gave no advice and pointed to the right help
¿Cuánto cuesta el paquete de 10 clases?
En nuestra página, el paquete de 10 clases cuesta $180 y vale por tres meses. ¿Te mando el enlace para comprarlo?
- Answered from the business’s own info
Are there showers?
Let me check with the team, and I’ll come back to you here.
TeamYes, two showers, and towels are free
There are! Two showers, and towels are free.
- Asked the team and learned the answer
- Passed it to the team
I’d like to cancel my membership
Sorry to see you go. I’ve passed your request to the front desk with your name. Under the terms, cancellation takes effect 30 days after the request.
- Passed it to the team
- Answered from the business’s own info
It sends the sign-up link you already have
Members sign up for classes and memberships in your own system. Your agent sends the link, and never holds a spot in a class or confirms a membership price itself.
- Mindbodyclasses and memberships
- ClassPassdrop-in classes
- Glofoxgyms and studios
- WodifyCrossFit gyms
- Calendlypersonal training and intro sessions
- Your own sign-up pageany sign-up link on your website
No sign-up system? Your agent collects the name, number and the class they’re interested in, and passes them to the front desk.
What your agent never does at a gym
Give medical or injury advice
It won’t say whether an exercise is safe for a back, a knee or a pregnancy. It suggests checking with a doctor and talking to a trainer.
Confirm a spot, a price or a freeze itself
Unless your website says so. Otherwise it sends the link or passes the request to the front desk.
Take card details in the chat
Renewals and payments happen only on your own payment page.
Pretend to be human
It says it’s an AI assistant at the start of every conversation, and on the phone that the call is recorded.
Members get in touch at any hour
Website chat
Chat on your website: schedule, membership prices and trial classes.
WhatsApp
Members who use WhatsApp ask about classes and freezes there, and get the sign-up link.
Phone
Answers your local number when the desk is empty, at 6 a.m. or 10 p.m.
Texts
Texts from your local number: the trial-class link, straight to their phone.
Priced by the size of your team
Every channel in every plan, with a local number in your area code. Pick by the number of people on your team.
100+ employees or several locations
Custom quote
For chains and larger businesses: priced by how much you use it.
Ask for a quotePrices in US dollars, before tax. Call minutes beyond your plan: $0.25 a minute. Chat and texts don’t count toward minutes. If Meta charges for WhatsApp messages the business starts, that cost is passed on as is. Cancel any month.
Questions
Can it see how many spots are left in a class?
No. It sends the link to your booking system, where members see what’s open. No double bookings, and no promises that don’t hold.
What does it say about freezing a membership?
What your terms say. The request itself, with the name and dates, goes to the front desk for approval.
And questions about injuries or pregnancy?
It gives no advice. It suggests checking with a doctor and telling the trainer before class, and passes the question to your team when needed.
Does it work for an independent personal trainer?
Yes. It answers about rates and hours, shares your Calendly or other calendar link for an intro session, and passes inquiries to you.
When does it answer?
Any time. Most trial-class inquiries come in the evening and at night, and it answers them at once.
Someone just decided to start training. Who answers them?
Type your studio’s website and see how your agent answers members.
Free. No sign-up, no card.