Is the black coat still in stock in M?
The team checks exact stock. I’ve asked them, and they’ll reply right here.
- Passed it to the team on WhatsApp
An AI agent that answers about shipping, returns and sizes 24/7
“How long is delivery?”, “Can I swap the size?”, “Do you have it in store?”. Your agent answers from the shipping and returns policy on your website, shows photos from the product page, and passes any question about stock or a specific order to your team.
Free, no commitment. In Hebrew, English and any language your customers speak.
The questions that queue up for customer service
The same five questions every day
Shipping, returns, exchanges, sizes, opening hours. Every answer is already on your website, and your agent answers them itself.
Carts abandoned over one question
A shopper who can’t find the delivery time closes the tab. An instant answer in the chat brings them back to checkout.
“Where’s my order?”
Your agent doesn’t guess: it asks for the order number and name and passes them to the team, so you get a request with everything you need.
What shoppers ask, and how your agent answers
Sample conversations from clothing, shoe, furniture, toy and flower shops and from online stores.
Can I return shoes without a receipt?
Returns are accepted within 14 days with a receipt or an order number. Without either, I’ll pass the question to the store manager.
- Passed it to the team on WhatsApp
- Answered from the business’s own info
Can I see the oak chair in other finishes?
Here it is in three finishes, from the product page.
NaturalWalnutBlack- Showed photos from the business’s website
How long does delivery to Scotland take?
Our shipping policy says 2 to 4 working days to Scotland, and delivery is free on orders over £40.
- Answered from the business’s own info
My order still hasn’t arrived after a week
Sorry about the wait. What’s your order number, and the name on the order? I’ll ask the team to check and reply here.
- Passed it to the team on WhatsApp
Call length 00:31
Are you open on Christmas Eve?
On Christmas Eve the shop is open from 9 a.m. to 2 p.m., and it’s closed on Christmas Day.
- Answered from the business’s own info
- Answered the business’s dedicated number
Do you deliver the same day?
Let me check with the team, and I’ll come back to you.
TeamYes, if ordered by noon, within the city
Yes! Same-day delivery within the city for orders placed by noon.
- Asked the team and learned the answer
- Passed it to the team on WhatsApp
Works with the store you already have
Your agent learns your products, your shipping and returns policy and your opening hours from your website, and links straight to product pages. It can’t see your stock or order status.
- Shopifyproduct pages and buy links
- WooCommerceone-click WordPress plugin
- Wixone line of code adds the chat
- Squarespaceone line of code adds the chat
- BigCommerceproduct pages and buy links
- A site you built yourselvesif it’s on your website, it learns it
A question about stock or a specific order? It asks for the order number and name, and passes them to your team.
What your agent never does at a shop
Say an item is in stock
Nor promise a current price, a discount or a delivery date, unless your website says so.
Handle a specific order alone
Order status, returning an order or a payment problem: it asks for the order number and name, and passes them to your team.
Take card details
Payment happens only at your website’s checkout. If a customer sends a card number, it asks them not to.
Pretend to be human
It says it’s an AI assistant at the start of every conversation, and on the phone that the call is recorded.
Shoppers ask before they buy, and after
Website chat
Chat on your website, next to the Buy button: shipping, returns and sizes.
WhatsApp
Customers ask about orders on WhatsApp, and get an answer or a handover to your team.
Phone
Answers the shop’s phone about hours, address and parking.
SMS
The product page or returns policy link, straight to their phone.
Priced by the size of your team
Every channel in every plan. Pick by the number of people in your business.
100+ employees or several branches
Personal quote
For chains and larger businesses: priced by how much you use it.
Ask for a quotePrices in US dollars, before VAT. Call minutes beyond your plan: $0.25 a minute. Chat and messages don’t count toward minutes. If Meta charges for WhatsApp messages the business starts, that cost is passed on as is. Cancel any month.
Questions
Can it see my stock?
No. It answers from your website, so it never says “in stock”. A stock question goes to your team, and your answer goes to the customer.
Does it know where a customer’s order is?
No. It asks for the order number and name and passes them to your team, so you get a complete request instead of “where’s my parcel?” with no details.
How do I add it to Shopify or WooCommerce?
Paste one line into your site, or click once in the WordPress plugin. It takes about a minute.
Can it show products?
Yes. It shows photos from the product pages on your website and sends a direct link to the page.
I also have a physical shop. Does it help?
Yes. It answers about opening hours, branch addresses, parking and access, and picks up the shop phone when everyone on the floor is busy.
A shopper is hesitating at checkout right now. Who answers?
Type your store’s website and see how your agent answers customers.
Free. No sign-up, no card.